346-275-8379
Edgar.B.Jackson@TheJacksonCorporation.com
1300 Redford St. #902A
Houston, TX 77034

Dynamic and results-driven Business Operations & Technical professional with over a
decade of experience in project management, sales, technical support, and customer
service. Skilled in improving business processes through data-driven decisions,
leading cross-functional teams, and implementing innovative solutions that enhance
operational efficiency.

PROFESSIONAL EXPERIENCE

Primary Arms LLC.
Oct 2023 – Present
Systems Integration Manager – Houston, TX

Oversaw the development, deployment, and management of ERP-focused
integration solutions, promoting company-wide collaboration and operational
improvements. Designed and implemented ERP integration projects,
collaborated with business units to enhance processes, and communicated
updates to leadership. Managed and optimized EDI systems, maintained
process documentation, and provided feedback to drive innovation and
continuous improvement.

EDI Coordinator – Houston, TX

Integrated EDI data with ERP and other business systems, ensuring correct
data flow. Acted as a liaison with trading partners, coordinating new EDI
connections and mapping requirements. Evaluated and improved EDI
processes, implementing best practices and new technologies, bringing an
order backlog down to 0 and decreasing EDI transaction errors from over 10%
to less than .01% in a few months. Maintained documentation of EDI
processes and ensured compliance with industry standards. Provided
troubleshooting and support for EDI issues, analyzed performance reports to
identify trends, and trained staff on EDI best practices. Managed EDI projects,
including upgrades and systems integrations, ensuring timely and within-scope
completion.

The MJW Group
Dec 2022 – Sep 2022
Business Analyst – Charlotte, NC (Remote Houston, TX)

Led project teams through the entire project life cycle, from ideation to
execution. Developed comprehensive project plans and execution pathways
aligned with client goals. Conducted audits of client operations, documenting
current and future states to identify improvement opportunities. Spearheaded
the implementation of an Asset Management System, reducing manual work
by 30%. Created and maintained KPI dashboards using Looker Studio,
enhancing decision-making with real-time analytics. Facilitated user acceptance
testing (UAT) and designed measurement systems to optimize project outcomes.

Seagate Technology
May 2018 – April 2021
Order/EDI Coordinator – Oklahoma City, OK

Ensured purchase order accuracy, coordinated shipments, and resolved
logistical challenges. Supported B2B customer service and maintained internal
databases for customer profiles and contracts. Contributed to UAT testing for
system upgrades and process improvements. Created and maintained
customer EDI connections and transactions

America’s Distribution Manager – Cupertino, CA

Increased revenue by 25% and market share by 15% through effective sales
planning and business strategy. Led the Account Management team to
surpass sales objectives and improved productivity by 30% through coaching.
Collaborated with Sales Representatives to boost sales and opportunities by
20%. Generated $10M in new revenue and expanded the customer base by
50% by developing and executing strategic account plans. Managed sales and
distribution coverage, and enhanced internal and external account
relationships

Global Account Manager – Houston, TX

Provided post-sales support to major OEM customers (IBM, NetApp) and
North American retail and distribution accounts. Maintained and managed
customer programs, agreements, EDI connections, and contracts. Ensured
timely receipt, crediting, and reconciliation of customer returns to facilitate
inventory and warranty credits. Managed discrepancies, credit, and warranty
pass-through rules, and maintained customer reports and service in
accordance with US GAAP.

CSO Account Manager – Houston, TX

Provided post-sales customer service to retail customers in the US and
Canada. Completed weekly account reconciliations and resolved disputes
related to price and quantity variances for returned product. Ensured timely maintenance of
discrepancies and coordinated resolutions for a wide range of issues for retail
customers.

Technical Support Specialist – Oklahoma City, OK

EDUCATION
DeVry University,
Oklahoma City, OK
Master of Business
Administration (MBA) –
International Business

Langston University
Langston, OK
Bachelor of Arts (BA) –
International Business

CORE COMPETENCIES
Project Management: Expertise in managing
projects from ideation to execution, ensuring
timely delivery and alignment with strategic
objectives.
Business Analysis: Adept at analyzing data to
drive insights, conduct gap analysis, and
implement business process improvements.
Customer Relationship Management:
Extensive experience in managing customer
relationships, ensuring high satisfaction through
innovative and proactive solutions.

Technical Proficiency

Proficient in SDLC
methodologies (Agile, Waterfall), MS Project,
Excel, SQL, Tableau, EDI, Oracle R-12, Linux,
Python scripting, and data warehousing.

Leadership & Collaboration:
Effective leader with a collaborative approach, mentoring
teams, and fostering a transparent and
accountable work environment.

REFERENCES:
Upon Requests